FAQ
Shipping & Delivery FAQs:
Q: What are your shipping times and costs?
Stratosphere offers shipping within 1-5 business days, depending on your selected shipping rate. Shipping costs vary based on your location and chosen delivery speed. You'll see all available shipping options and their costs at checkout before completing your purchase.
Q: Do you ship internationally?
Yes! Stratosphere ships internationally to bring our premium streetwear to customers worldwide. International shipping times and costs will be calculated at checkout based on your destination.
Q: What shipping carriers do you use?
We partner with trusted carriers including USPS, DHL, UPS, and FedEx to ensure your Stratosphere items arrive safely and on time. The specific carrier will be selected based on your location and chosen shipping method.
Returns FAQs:
Q: What is your return policy timeframe?
Stratosphere offers a 10-day return window from the date you receive your order. Items must be in original condition with tags attached to be eligible for return. Please contact our customer service team within this timeframe to initiate your return.
Q: Do you offer exchanges or store credit?
We offer store credit for eligible returns. Once your returned items are received and processed, you'll receive store credit that can be used toward any future Stratosphere purchase. Store credit does not expire and gives you the flexibility to choose from our latest collections.
Product Care FAQs:
Q: How should I wash and care for my Stratosphere cotton-poly blend items?
Detailed care instructions are always included with your Stratosphere order package. These guidelines are specifically tailored to help maintain the quality and longevity of your premium cotton-poly blend garments.
Q: What special care is needed for screen prints?
Complete care tips for preserving your Stratosphere screen prints are always included in your order package. Following these instructions will help ensure your graphics stay vibrant and maintain their quality over time.
Q: Will I receive care instructions with my order?
Yes! Every Stratosphere order includes comprehensive care tips to help you properly maintain your items and keep them looking their best.
Customer Service FAQs:
Q: How can I contact customer support?
You can reach Stratosphere customer support by emailing us at support@stratospherebrand.store Our team is ready to assist you with any questions or concerns about your order.
Q: What are your customer service hours?
For specific customer service hours and response times, please contact us at support@stratospherebrand.store Our team will get back to you as quickly as possible.
Q: How do I track my order?
Stratosphere offers 24-hour support through our chatbot feature available on our website. You can use the chat function anytime to get real-time assistance with tracking your order status.
Q: What if I receive a damaged item?
If you receive a damaged Stratosphere item, please contact support@stratospherebrand.store immediately. Be sure to include photos of the damage so our team can quickly process your request and provide a solution.
Brand & Quality FAQs:
Q: What makes Stratosphere different from other streetwear brands?
Stratosphere stands out through our commitment to premium quality materials. We carefully select only the finest fabrics and construction methods to ensure every piece meets our high standards for durability, comfort, and style.
Q: Where are your products made?
Stratosphere products are crafted using premium materials including high-quality cotton, polyesters, nylon, and other carefully selected fabrics. We prioritize material excellence to deliver the superior quality our customers expect.
Q: Do you offer gift cards?
Yes! Stratosphere gift cards are available, making them the perfect gift for anyone who appreciates premium streetwear. Gift cards can be used toward any items in our collection.
Q: How often do you release new collections?
Stratosphere releases new collections based on our scheduled launch dates. Follow us on social media or sign up for our newsletter to be the first to know when exciting new pieces drop.